Visa's Call Centre Service provides global emergency services to Visa Platinum cardholders around the world, 24 hours a day, seven days a week, 365 days a year. Simply pick up the phone and you will have access to an international network of 550 toll-free telephone numbers to put you straight through to emergency services. You can rest assured that we are on hand, whenever you need us. And if you have a question or would like to know more about a product or service, you will find the answers here too.

As a Visa Platinum cardholder, you can expect a replacement card within 24 hours or one business day anywhere in the world. We are here to take the hassle and stress out of a situation like a lost or stolen card, so that you can get on with your life.

Here for you
Visa's Call Centre Service handles emergency card replacement quickly and effectively. Our international network of toll-free telephone numbers will put you through to an experienced Customer Service Associate who will be able to assist in one of nine languages. Associates also have immediate access to an international translation service if they cannot speak your language.

We will contact your card issuer for authorisation. Then on approval, we will get an emergency replacement card straight out to you through our network of couriers, embossing hubs, product replacement centres and emergency service locations.

Ultimately, we will do our very best to distribute an emergency replacement card within 24 hours, even in the most remote of locations.